FAQs

Orders are dispatched within 1 to 2 business days once payment is confirmed. Business days are Monday to Friday, excluding Victorian public holidays. Processing can take a little longer during sales, new releases or other busy periods. You'll get a shipping confirmation email with tracking the moment your order leaves us.

Australia: Standard $9.95, Express $14.95. Express is free on orders of $150 and over.

New Zealand: Standard NZ$38, Express NZ$57. Orders of NZ$250 and over get free Standard shipping, or Express for NZ$32.

Hong Kong: Standard HK$250, Express HK$365.

United States: Standard US$43, Express US$57.

Canada: Standard C$66, Express C$86.

United Kingdom: Standard £35, Express £46.

Shipping is charged in your local currency. Duties and taxes for each country are covered below.

In Australia, yes. Express shipping is free on orders of $150 and over.

In New Zealand, Standard shipping is free on orders of NZ$250 and over, or you can choose Express for NZ$32.

We don't currently offer free shipping to Hong Kong, the United States, Canada or the United Kingdom. Order values for free shipping are the value of your items after any discount, excluding shipping.

Yes. Every order is dispatched from Melbourne with Australia Post. We ship Australia wide and to New Zealand, Hong Kong, the United States, Canada and the United Kingdom. Standard and Express are available at checkout for each country.

Australia: no, nothing extra. Prices include GST.

New Zealand: New Zealand applies border charges, including 15% GST, import duty and border processing fees, only to orders with a goods value over NZ$1,000. Orders to New Zealand are limited to below this threshold, so no duty, GST or levies apply.

Hong Kong: Hong Kong does not charge import duty or tax on clothing.

United States and Canada: prices include all applicable import duties and taxes, including GST/HST for Canada, which are prepaid at the time of shipping. No further charges apply on delivery.

United Kingdom: prices include UK VAT. The United Kingdom applies import VAT and duty on delivery to orders over £135. Orders to the United Kingdom are limited to below this threshold, so no further charges apply on delivery.

Full details are in our Shipping Policy.

These are Australia Post's published estimates from dispatch, not guarantees. International estimates do not include time in customs, and regional and rural areas will likely take longer.

Australia · Standard: 2 to 4 business days within Victoria and 3 to 6 business days interstate between metro areas. Regional and remote areas take longer.
Australia · Express: 1 to 2 business days within Victoria and 1 to 3 business days interstate within the Australia Post Express Post network, which covers capital cities and many major centres. Areas outside the network take a few extra days.
New Zealand · Standard: 4 to 7 business days.
New Zealand · Express: 2 to 5 business days.
Hong Kong, United States, Canada and United Kingdom · Standard: 5 to 10 business days.
Hong Kong, United States, Canada and United Kingdom · Express: 3 to 6 business days.

Every order ships with tracking. You'll receive a shipping confirmation email with a tracking number once your order is dispatched, so you can follow it the whole way. For international orders, Australia Post hands your parcel to the local postal service for final delivery. Your Australia Post tracking number stays the reference for the parcel, although updates may be less frequent once it has left Australia.

Email hello@ciblabel.com with your order number as soon as you can. We dispatch quickly, so we can only change an address before your parcel leaves us. Once it's with Australia Post, the address is locked in.

If a parcel comes back to us as undeliverable because the address was incorrect or incomplete, we'll contact you to arrange re-shipment. Additional shipping charges may apply, so it's worth double-checking your address at checkout.

Email us at hello@ciblabel.com as soon as you can. We'll investigate with the carrier and work with you to resolve it. Investigations can take time, and we'll keep you posted as we hear back. Your rights under the Australian Consumer Law always apply.

You have 30 days from delivery to request a change-of-mind return. Items must be unworn and unwashed, with all tags attached, in their original condition and packaging, with proof of purchase. Start yours at our returns page. When you submit the form, we generate a printable return slip with our return address; print it, pop it inside your parcel, and post it back with a tracked service at your own cost. For international returns, complete the customs form at the post office, mark the parcel "Returned goods" and include your order number. UK customers can also cancel within 14 days of receiving their order for a full refund, including the standard delivery charge. See the full Returns Policy for details.

For change-of-mind returns, return postage is at your cost, including on international orders. We recommend a tracked service and keeping your receipt until your return is processed. If an item is faulty, damaged or incorrect, we refund you to your original payment method and reimburse your reasonable return postage.

When you submit the returns form we generate a printable return slip with our return address on it. It isn't a postage label, your carrier prints and attaches that when you send the parcel. Print the slip and pop it inside your parcel so we can match it to your order. Returns sent back without it may be delayed.

We don't offer exchanges. The fastest way to get the size or colour you want is to place a new order any time, and it ships straight away, while your return is received and processed separately.

Items marked final sale aren't eligible for change-of-mind returns. Gift cards can't be returned, and for hygiene reasons neither can socks or intimate items such as sports bras, unless they're unworn with hygiene seals and tags intact. Your rights under the Australian Consumer Law for faulty, damaged or incorrect goods always apply, regardless of any discount.

You choose store credit or a refund when you submit your return request. Once your return arrives, we inspect it and process your chosen outcome within 3 business days. Store credit is added to your Cib Label account and is valid for 3 years. Refunds go back to your original payment method, and your bank or card provider may take a little longer to process it.

For United States and Canada orders, the import duties and taxes prepaid on your order cannot be recovered and are deducted from the refund or store credit. UK customers cancelling within 14 days are refunded within 14 days of us receiving the goods back, or of you providing evidence that you have sent them back, whichever is earlier.

No. Approval means we will accept the parcel back. Whether a refund or store credit is issued depends on the item meeting the return conditions when we inspect it.

No. Original shipping is not refundable on change of mind returns, and return postage is at your cost. For international orders, any duties or taxes paid are not refundable either. This does not apply to UK customers cancelling within 14 days, who are refunded the standard delivery charge.

Orders paid with Afterpay are refunded through Afterpay. Store credit cannot be issued.

Shopify Payments (Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay), PayPal, and Afterpay. Available payment methods vary by country and are shown at checkout. Each is processed securely by the provider. We don't store your card details.

Yes. Payments are handled by Shopify Payments, PayPal or Afterpay, depending on what you choose at checkout. We never see or store your full card number. We can see only limited details such as the card type and last four digits, which is what we need to manage your order and any refund.

Yes, in most countries. Afterpay is available at checkout in Australia, New Zealand, the United States (as Cash App Afterpay), Canada and the United Kingdom (as Clearpay), letting you split your order into instalments. It isn't available in Hong Kong. Approval and terms are handled by Afterpay directly.

Enter it in the discount field at checkout before you pay. Codes can't be applied once an order is placed, so it's worth checking before you confirm. Some codes are single use or carry their own conditions.

Once an order is confirmed we may not be able to change it, since we aim to dispatch quickly. Email hello@ciblabel.com as soon as possible with your order number and we'll do our best to help before it ships. UK customers can also cancel within 14 days of receiving their order, as set out in our Returns Policy.

Check your spam or promotions folder first, and double-check the email address you used at checkout. If it's still missing, email hello@ciblabel.com with your name and roughly when you ordered, and we'll track it down and resend it.

Our base currency is Australian dollars (AUD). Prices are shown and charged in your local currency: New Zealand dollars (NZD), Hong Kong dollars (HKD), US dollars (USD), Canadian dollars (CAD) or British pounds (GBP). For orders within Australia, prices include GST. For the United States and Canada, prices include import duties and taxes, and for the United Kingdom, prices include UK VAT.

Yes, in our Australian store. Digital gift cards are delivered by email and are valid for 3 years from the date of issue. You can use one across multiple orders until the balance runs out, and if an order costs more than the remaining balance, you can pay the difference with another payment method. Gift cards can't be exchanged for cash.

No. Gift cards are non refundable and cannot be exchanged for cash, whatever payment method was used to buy them.

Treat a gift card like cash. We are not responsible for loss, theft, or use without your authorisation.

No, you're welcome to check out as a guest. An account is handy for keeping your order history and addresses in one place, and you will need one if you want to use store credit.

Click the account icon. Enter your email address and the six digit code we send you.

If you are signed in, your store credit shows at checkout and is applied automatically. You cannot part-use it or pick an amount: it uses whatever balance is available, and anything still owing is paid with another method. Any credit left over stays on your account for your next order.

Store credit is valid for three years from the date it is issued and cannot be exchanged for cash.

Your account holds your orders, tracking, returns, store credit, saved items and your marketing preferences.

Open Tracking. It lists the parcels for each order with their tracking numbers.

Open My account. Address changes do not apply to orders already placed. For future orders, log in to your account before you check out. Always check your shipping address at the checkout.

No. Your email is how your orders are linked to you. Email hello@ciblabel.com if the address on your account is wrong.

Open Returns in your account.

Open Marketing preferences in your account to change your email and SMS opt ins. Every marketing email also has an unsubscribe link, and every marketing text has an opt out link. Unsubscribing from marketing does not stop order and shipping updates.

Size guides are included on each product page. Every guide is also collected on our size guide page.

The fibre composition varies by product and is listed on each product page.

Follow the care instructions on each product page.

We photograph our pieces as accurately as we can, but colour and fabric texture can vary slightly between screens and the physical garment depending on your device and settings.

Our cookie banner lets you accept or decline optional cookies, which cover analytics and advertising. Essential cookies keep your bag and let you check out, so the banner does not switch those off. You can block all cookies in your browser settings, but the store will not work properly.

No. Order confirmations, shipping updates and sign in codes are sent for every order and are not marketing, so there is no unsubscribe on them.

No. Our texts are sent from a sender ID rather than a mobile number, so replies do not reach us. Use the opt out link in any message, or email hello@ciblabel.com.

Our Privacy Policy explains what we collect, how it is used and who it is shared with.

Yes. Cib Label is available wholesale to independent retailers through Faire, and we also work with retailers directly. See our wholesale page for details.

On Faire, wholesale prices are only shown to registered retailers. Create a free retailer account on Faire, then visit our Faire shop to see pricing and place an order. Flexible payment terms are available to eligible retailers through Faire.

Not on Faire? Email sales@ciblabel.com with your store name, location and website or Instagram, and we will be in touch with pricing and terms.

On Faire, opening orders start from $150 AUD and reorders from $200 AUD, with a minimum of 4 pieces per style, or 6 for accessories. Minimum order quantities for direct orders are different, so email sales@ciblabel.com for details.

Yes. Sizing is open, so you can mix any sizes and colours within a style to reach the minimum.

Orders are packed and dispatched from Melbourne within 1 to 3 business days.

For orders placed through Faire, your first order with Cib Label can be returned free within 60 days, and Faire manages the return. Reorders can't be returned. Damaged or incorrect items are handled through Faire support rather than a return. For direct orders, email sales@ciblabel.com.

No. This store is for retail orders only. Wholesale orders are placed through Faire, or directly with us by emailing sales@ciblabel.com.