We aim to fulfil orders within 2 business days, and most are processed the next business day. Orders are dispatched once payment is confirmed. Processing can take a little longer during sales, new releases, public holidays or other busy periods. You'll get a shipping confirmation email with tracking the moment your order leaves us.

Australia: Standard shipping is free on orders over $150. Standard rates $9.95 and express is $14.95.

New Zealand: Standard tracked shipping is AU$24.95 and Express is AU$39.95. Prices for New Zealand are shown in New Zealand dollars, so the amount at checkout is converted at the exchange rate applying at the time. Any customs duties or GST on New Zealand orders over NZ$1,000 are separate, and are covered below.

In Australia, yes. Standard shipping is free on orders over $150. If you'd like it faster, Express is $14.95.

New Zealand orders are charged at the rates above. We don't currently offer free shipping to New Zealand.

We ship to Australia and New Zealand. New Zealand has Standard tracked (AU$24.95) and Express (AU$39.95) at checkout.

Australian orders: no, nothing extra. New Zealand orders: it depends on your order value. New Zealand only applies border charges to orders with a goods value over NZ$1,000. At or under NZ$1,000, your parcel clears with nothing extra to pay. Over NZ$1,000, NZ Customs applies 15% GST, any applicable import duty, and border processing fees, payable by you before your parcel is released. Full details are in our Shipping Policy.

These are estimates from dispatch, not guarantees, and they do not include time in customs.

Australia · Standard (Parcel Post): 2 to 5 business days to metro areas. Regional and remote areas take longer.
Australia · Express: 1 to 2 business days within the Australia Post Express Post network, which covers capital cities and many major centres. Areas outside the network take a few extra days.
New Zealand · Standard: 5 to 10 business days.
New Zealand · Express: 3 to 6 business days.

Every order ships with tracking. You'll receive a shipping confirmation email with a tracking number once your order is dispatched, so you can follow it the whole way. For New Zealand, tracking continues with a local delivery service once your parcel arrives in NZ.

Email hello@ciblabel.com with your order number as soon as you can. We dispatch quickly, so we can only change an address before your parcel leaves us. Once it's with Australia Post, the address is locked in.

If a parcel comes back to us as undeliverable because the address was incorrect or incomplete, we'll contact you to arrange re-shipment. Additional shipping charges may apply, so it's worth double-checking your address at checkout.

Email us at hello@ciblabel.com as soon as you can. We'll investigate with the carrier and work with you to resolve it. Investigations can take time, and we'll keep you posted as we hear back. Your rights under the Australian Consumer Law always apply.

You have 30 days from delivery to request a change-of-mind return. Items must be unworn and unwashed, with all tags attached, in their original condition and packaging, with proof of purchase. Start yours at our returns page. When you submit the form, we generate a printable return slip with our return address; print it, pop it inside your parcel, and post it back with a tracked service at your own cost. See the full Returns Policy for details.

For change-of-mind returns, return postage is at your cost. We recommend a tracked service and keeping your receipt until your return is processed. If an item is faulty, damaged or incorrect, we refund you to your original payment method and reimburse your reasonable return postage.

When you submit the returns form we generate a printable return slip with our return address on it. It isn't a postage label, your carrier prints and attaches that when you send the parcel. Print the slip and pop it inside your parcel so we can match it to your order. Returns sent back without it may be delayed.

We don't offer exchanges. The fastest way to get the size or colour you want is to place a new order any time, and it ships straight away, while your return is received and processed separately.

Items marked final sale aren't eligible for change-of-mind returns. Gift cards can't be returned, and for hygiene reasons neither can socks or intimate items such as sports bras, unless they're unworn with hygiene seals and tags intact. Your rights under the Australian Consumer Law for faulty, damaged or incorrect goods always apply, regardless of any discount.

You choose store credit or a refund when you submit your return request. Once your return arrives, we inspect it and process your chosen outcome within 3 business days. Store credit is added to your Cib Label account and is valid for 3 years. Refunds go back to your original payment method, and your bank or card provider may take a little longer to process it.

No. Approval means we will accept the parcel back. Whether a refund or store credit is issued depends on the item meeting the return conditions when we inspect it.

No. Original shipping is not refundable on change of mind returns, and return postage is at your cost. On New Zealand orders, any duties or taxes paid are not refundable either.

Orders paid with Afterpay are refunded through Afterpay. Store credit cannot be issued.

Shopify Payments (Visa, Mastercard, American Express, Google Pay, Apple Pay, Samsung Pay, Shop Pay), PayPal, and Afterpay. Each is processed securely by the provider. We don't store your card details.

Yes. Payments are handled by Shopify Payments, PayPal or Afterpay, depending on what you choose at checkout. We never see or store your full card number. We can see only limited details such as the card type and last four digits, which is what we need to manage your order and any refund.

Yes. Afterpay is available at checkout, letting you split your order into instalments. Approval and terms are handled by Afterpay directly.

Enter it in the discount field at checkout before you pay. Codes can't be applied once an order is placed, so it's worth checking before you confirm. Some codes are single use or carry their own conditions.

Once an order is confirmed we may not be able to change it, since we aim to dispatch quickly. Email hello@ciblabel.com as soon as possible with your order number and we'll do our best to help before it ships.

Check your spam or promotions folder first, and double-check the email address you used at checkout. If it's still missing, email hello@ciblabel.com with your name and roughly when you ordered, and we'll track it down and resend it.

Our base currency is Australian dollars (AUD). New Zealand customers see prices in New Zealand dollars, converted at the exchange rate applying at the time. For orders within Australia, prices include GST.

Yes. Digital gift cards are delivered by email and are valid for 3 years from the date of issue. You can use one across multiple orders until the balance runs out, and if an order costs more than the remaining balance, you can pay the difference with another payment method. Gift cards can't be exchanged for cash.

No. Gift cards are non refundable and cannot be exchanged for cash, whatever payment method was used to buy them.

Treat a gift card like cash. We are not responsible for loss, theft, or use without your authorisation.

A pre-order lets you reserve an item before it goes on general sale.

When you place the order. Pre-orders are paid in full at the time you order.

Yes, any time before it ships. Email hello@ciblabel.com with your order number and we will refund you in full. Once it has shipped it cannot be cancelled, but the usual 30 day return applies.

As soon as possible from launch day. Dispatch depends on order volume at launch, so allow longer than our usual processing time. You will receive tracking by email when your order ships.

Yes. Once dispatched a pre-order is treated like any other order and our Returns and Refund Policy applies in full.

No. Pre-orders are the only purchase option we offer besides buying outright.

No, you're welcome to check out as a guest. An account is handy for keeping your order history and addresses in one place, and you will need one if you want to use store credit.

Click the account icon. Enter your email address and the six digit code we send you.

If you are signed in, your store credit shows at checkout and is applied automatically. You cannot part-use it or pick an amount: it uses whatever balance is available, and anything still owing is paid with another method. Any credit left over stays on your account for your next order.

Store credit is valid for three years from the date it is issued and cannot be exchanged for cash.

Your account holds your orders, tracking, returns, store credit, saved items and your marketing preferences.

Open Tracking. It lists the parcels for each order with their tracking numbers.

Open My account. Address changes do not apply to orders already placed. For future orders, log in to your account before you check out. Always check your shipping address at the checkout.

No. Your email is how your orders are linked to you. Email hello@ciblabel.com if the address on your account is wrong.

Open Returns in your account.

Open Marketing preferences in your account to change your email and SMS opt ins. Every marketing email also has an unsubscribe link, and every marketing text has an opt out link. Unsubscribing from marketing does not stop order and shipping updates.

Size guides are included on each product page. Every guide is also collected on our size guide page.

The fibre composition varies by product and is listed on each product page.

Follow the care instructions on each product page.

We photograph our pieces as accurately as we can, but colour and fabric texture can vary slightly between screens and the physical garment depending on your device and settings.

Our cookie banner lets you accept or decline optional cookies, which cover analytics and advertising. Essential cookies keep your bag and let you check out, so the banner does not switch those off. You can block all cookies in your browser settings, but the store will not work properly.

No. Order confirmations, shipping updates and sign in codes are sent for every order and are not marketing, so there is no unsubscribe on them.

No. Our texts are sent from a sender ID rather than a mobile number, so replies do not reach us. Use the opt out link in any message, or email hello@ciblabel.com.

Our Privacy Policy explains what we collect, how it is used and who it is shared with.