Shipping policy
By placing an order with us, you agree to this Shipping Policy. It applies alongside your rights under the Australian Consumer Law, which always apply.
Shipping Rates Australia
Standard rate $9.95.
Orders over $150, free standard shipping.
Express rate $14.95.
Shipping Rates New Zealand
Standard rate AUD $24.95.
Express rate AUD $39.95.
Rates are listed in Australian dollars. New Zealand prices display in New Zealand dollars, so the amount charged at checkout is converted at the exchange rate at the time.
Processing Time
Orders are processed within 2 business days, usually the next business day once payment is confirmed. Processing may take longer during sales, launches and peak periods. You will receive a confirmation email with tracking once your order ships.
How and Where We Ship
Every order is dispatched from Melbourne with Australia Post. We ship Australia wide and to New Zealand.
Delivery Times
Estimates from dispatch, not guarantees.
Australia, Standard (Parcel Post): 2 to 5 business days to metro areas, longer for regional and remote.
Australia, Express: 1 to 2 business days within the Australia Post Express Post network (capital cities and many major centres), a few extra days for areas outside the network.
New Zealand, Standard: 5 to 10 business days, plus any time in customs.
New Zealand, Express: 3 to 6 business days, plus any time in customs.
We are not responsible for delays caused by carriers, customs, or events outside our control.
New Zealand Customs, Duties and GST
Prices for New Zealand are shown in NZD. The charges below are separate government taxes set by New Zealand, not shipping fees.
Most orders arrive with nothing extra to pay. New Zealand applies border charges only to orders with a goods value over NZ$1,000. NZ Customs then applies 15% GST, any import duty, and border processing fees, payable by you before your parcel is released. For goods at or under NZ$1,000, no duty, GST or levies apply.
Estimate any charges with the NZ Customs "What's My Duty" tool: https://www.customs.govt.nz/sending-and-receiving/duty-and-gst/whats-my-duty-estimator. Please check that your name, address, phone and email are correct at checkout. Customs or the carrier may contact you directly, and NZ Customs may ask for a Customs number, which is free.
Tracking
All orders ship with tracking. You will receive a tracking number by email at dispatch, and you can follow your parcel through Australia Post.
For New Zealand orders, Australia Post carries your parcel to New Zealand and hands it to the New Zealand postal service for final delivery. Your Australia Post tracking number remains the reference for the parcel. Tracking updates may be less frequent once the parcel has left Australia.
Contact Details for Delivery
Australia Post requires an email address and, or, a mobile number for tracking and delivery notifications. By ordering, you agree to provide accurate contact details and for them to be shared with Australia Post and Starshipit for delivery.
Undeliverable Parcels
If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost or Damaged Parcels
If your parcel appears lost or arrives damaged, email hello@ciblabel.com as soon as possible and we will investigate with the carrier and resolve it with you. Carrier investigations can take time, and we will keep you updated. Nothing in this policy limits your rights under the Australian Consumer Law.
Last updated 20 August 2026.
